Freshdesk Module v1.1.14
Overview
With Freskdesk you can view, create and track tickets, and access to your knowledge base via contact widget and chat
What this module does for you
event_available Improve customer service management
- Support widget in front office
- Ticket tracking in customer account
- You can override or not contact form and replace it by Freshdesk Widget
- View and sync customer account with Freshdesk
- View ticket history in customer page in Back-Office
- Open tickets and profiles directly in Freshdesk from Back-office
- New: chat with customers (only for Freshdesk Garden plans)
What your customers will like
- Ticket tracking in customer panel via "My account"
- Create new tickets
- Widget tab available on any page
- Access to freshdesk knowledge base via emmergent widget
- Chat with agents (only for Freshdesk Garden plans)
Installation
- Download module
- Load in back-office modules section
- Install and configure
Other
- Implemented tickets for API v2.0
Only registered and logged in users can download this file.
- Author: Community developer
- Created: 2021-12-23
- Changed: 2021-12-23
- Size: 109 KB
- Views: 2,005
- Downloads: 26
- Price:
70 $»» Free with active subscription
