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Freshdesk Module

Overview

With Freskdesk you can view, create and track tickets, and access to your knowledge base via contact widget and chat

What this module does for you

event_available Improve customer service management
  • Support widget in front office
  • Ticket tracking in customer account
  • You can override or not contact form and replace it by Freshdesk Widget
  • View and sync customer account with Freshdesk
  • View ticket history in customer page in Back-Office
  • Open tickets and profiles directly in Freshdesk from Back-office
  • New: chat with customers (only for Freshdesk Garden plans)

What your customers will like

  • Ticket tracking in customer panel via "My account"
  • Create new tickets
  • Widget tab available on any page
  • Access to freshdesk knowledge base via emmergent widget
  • Chat with agents (only for Freshdesk Garden plans)

Installation

  • Download module
  • Load in back-office modules section
  • Install and configure

Other

  • Implemented tickets for API v2.0
Only registered and logged in users can download this file.
  • Author: Community developer
  • Created: 2020-05-03
  • Changed: 2020-05-03
  • Size: 109 KB
  • Views: 36
  • Downloads: 1
  • Price: 59.99 $ »» Free with active subscription